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Remote Tech Support: Grandpa's New Computer
The biggest change between the earliest PCs and today's models, is the Internet. Whereas early generation PCs derived their value from the software that ran on them, computers increasingly derive their value from the information they can access and transmit. So what is the best way to set up your grandfather's new computer to access the Net? And where should he go when he's there?
The decision on Internet access actually has three different questions that must be addressed in designing a solution:
Once the "how" question is answered, the next step is to set up the browser to be easier to use and read, and to provide some favorite locations that will be helpful to your grandfather.
Select and set up the browser
In the Windows world, there are two primary browser choices -- the default Internet Explorer browser provided with Windows, or the free, downloadable Firefox browser. Again, our tech support driven recommendation is to go with whatever you use. However, if you are ambivalent, we would recommend Firefox, because it is less prone to attack by hackers, and hence will be less likely to be a pathway for viruses and worms into the machine you will be supporting.
Once you've selected the browser, and established it as the default choice, you can start customizing it.
Finally, remember to setup email, using the user's existing email account, login, and password.
Next, Software Applications.
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