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Remote Tech Support: Grandpa's New Computer
Even though Internet activities like browsing the Web and email account for a lot of computer use, computer-based software remains a big reason many people want, need, and have a personal computer. Here are the core applications we set up for our test seniors, based on their needs and our desire to configure the machine so that it had the common tools we use, so that we could more easily answer tech support phone calls.
We started with some useful free software that we regard as must-haves:
Then we added some nice-to-have free programs:
Finally, purchase and install any other software you know they will use, like:
Finally, put shortcut icons on the desktop for only the most commonly used applications or bookmarks. For ease of use, fewer is better than more. We ended up with about a half-dozen: browser, mailtool, calculator, Antivirus, Ad-Aware, Recycle Bin, and Hearts or iTunes.
Next, Remote desktop access.
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